Frequently asked questions

What are the classroom rules and expectations?

We kindly ask all students to:

• Respect their teacher at all times.
  

• Arrive on time and come prepared for class.
  

• Maintain a positive, focused, and respectful learning environment.

Can I reschedule a class?

• Classes may only be rescheduled if arranged at least 4 hours before the class time.
  

• As teachers have busy schedules, rescheduling is limited and will only be allowed for genuine reasons.
  

• If a teacher misses a class, it will be rescheduled or refunded.
  

• If a student misses a class without prior notice, unfortunately, it cannot be rescheduled or refunded.

How does the fees and payment system work?

• After your first payment, fees are collected automatically each month for your convenience.

• Payments are taken at the end of the previous month (e.g. fees for April are taken on 26th March).

• If a payment fails, classes will pause until the payment is completed.

• To discontinue lessons, please contact us in advance so we can stop your payments, in shā’ Allāh.

What happens during holidays or Ramadan?

• Classes continue as usual unless stated otherwise.

What if I’m running late?

• Please inform your teacher as soon as possible.

• If a student joins late, the class will still finish at the scheduled time.

• If a teacher joins late, they will make up for the missed time.

Will I be refunded for missed classes?

• Missed classes cannot be refunded.

• Classes can only be rescheduled if notice is given at least 4 hours before the lesson.

• Rescheduled classes must be taken within the same month.

Do the same rules apply for group sessions?

• All rules are the same for group sessions with the exception of rescheduling classes

• Group lessons cannot be rescheduled and any missed lesson will be missed and cannot be refunded